AC Motors, the automotive and motorcycle arm of AC Industrials and the industrial technology unit of Ayala Corporation, has introduced its solution in maintaining sustainable business operations and providing quality products and aftersales services: the Master Mechanics online consultation platform.
Before the COVID-19 pandemic and the nationwide community quarantine, availing of aftersales services for your car was part of your routine. Businesses are now pushed into a new era as they re-assess and adapt to the new normal of living—and making a living—in the shadow of a deadly virus. Using digital technology, the Master Mechanics assures customer and personnel safety by preventing unnecessary trips to the dealerships of the six brands as routine trips out of the house are now fraught with health risks.
Available online via e-mail, Facebook, and mobile SMS, the online platform makes six brands’ aftersales services under the AC Motor company umbrella (Honda, Isuzu, Volkswagen, KTM, Kia and Maxus) available to customers. It includes around forty veteran managers and advisors, who will provide a customer-centric, one-stop aftersales consultation service appropriate to the current situation.
Employees working for Master Mechanics have decades of experience with the automotive industry, and are available to answer customers’ concerns and queries seven days a week, from 7 a.m. to 7 p.m.
The online service also serves as a help desk, covering the following general concerns: vehicle care (battery maintenance, proper vehicle storage, among others); do-it-yourself maintenance advisory; warranty policies; inquiries on car and motorcycle features; dealer information and services; accessories; product and brand-specific questions; and, guided automotive checks. The Master Mechanics platform will also arrange all the needed processes beforehand for customers who need to make the actual trips to the dealerships to make their face-to-face transactions faster and more efficient. Advisors can also help facilitate towing services and hospital transportation during road accidents or vehicle breakdowns.
All aftersales consultation services through the Master Mechanics platform are free of charge and available to any vehicle owner of the six AC Motors’ brands. Customers may send their queries via e-mail (firstname.lastname@example.org), SMS (0917-868-6557), or at the official Facebook page of AC Motors any day of the week, within 7 a.m. to 7 p.m. The prompt response from Master Mechanics directly addresses the customer’s query.
AC Motors strives for continued adaptability and innovation taking Filipino motorists into the “better normal” by providing the best tool to achieve a confident, worry-free driving, knowing that expert assistance is readily available at the palm of their hands.