Kia Philippines is offering customer assistance programs in line with its “Promise to Care” slogan to show support to the Filipino people amid the COVID-19 pandemic.
For the improvement of customer experience, the Korean carmaker is focusing on four key areas of digitalization, individualization, connectivity, and being eco-friendly.
Its customers will see the latest digital tools to enhance the car buying experience, connectivity with the dealers and service centers, and even customized service.
The company is also offering free 24/7 emergency roadside assistance to its clientele. The program is free for all Kia owners who bought their vehicles from 01 March 2016 onwards.
By availing of this service, customers can get such benefits, such as: emergency towing, minor onsite repair, personal assistance, medical assistance and information service.
To avail of the 24/7 emergency roadside assistance, customers are required to answer an online form that will be posted on the Kia Philippines Facebook page. Customers can also take advantage of the service by contacting their nearest authorized dealership after the quarantine period.
Moreover, customers with vehicle warranty coverage expiring during the enhanced community quarantine (ECQ) period will be given a 30-day extension. This will take effect once the ECQ has been lifted.
Meanwhile, vehicles that are due for preventive maintenance service (PMS) will be granted a 15-day extension, also effective from the day of the ECQ lifting.
One must comply with the terms and conditions set by the carmaker to qualify for the warranty and PMS extension. It’s all part of the company’s Promise to Care for its loyal customers.
Customers may contact their nearest Kia dealership to inquire about the warranty and service extension and schedule a service appointment once the ECQ has passed.