The pioneer compact car distributor, Suzuki Philippines Inc. (SPH), will reopen some of its auto stores after a month-long halt with Dealership Reopening Guidelines to avoid the spread of COVID-19.
As of May 4, 17 out of 79 SPH dealerships located in different parts of the Philippines resumed operations. The following dealerships are Bohol, Cagayan De Oro, Calbayog, Dumaguete, General Santos, SM General Santos, Ilocos Norte, Ilocos Sur, Isabela, Kalibo, La Union, Ormoc, Ozamiz, Palawan, Roxas, and Tacloban.
SPH introduced “new normal” business operations with guidelines in consideration to the safety of its employees and customers. This is the S.M.A.R.T. or Sanitize Thoroughly, Maintain Safe Distancing, Adhere Strictly, Reach People Online, and Think Positive.
Sanitizing Thoroughly requires employees to sanitize areas in the store more often than usual, particularly workplaces and customer lounges at least every two hours. Sanitation Stations will also be available in the reception, negotiation tables, cashier windows, and service areas. Vehicles will also be sanitized upon arrival from their designated distributor, before and after release for test drives, and to customers who will purchase them.
Meanwhile, to Maintain Safe Distancing, lesser vehicles will be displayed in the showrooms, and meeting attendees per transaction will be reduced to keep negotiation tables uncrowded.
Wearing of masks, body temperature check upon entering dealerships, on the other hand, are to be Adhered Strictly by employees daily. For customers, home delivery of their fully sanitized vehicle is encouraged. Shall they choose to pick their vehicle up instead, they are encouraged to come alone for the handover ceremony.
To lessen face-to-face interaction, useful and adequate information, appointment bookings, test drive requests and applications, and other transactions will be available digitally as Reaching People Online will be beneficial for both employees and customers.
Exercising these guidelines is a leap towards prevention against COVID-19, but aside from a physical course of action, SPH understands that Thinking Positively is equally essential.
Suzuki Philippines Inc. encourages the community to be optimistic, stay healthy, and exercise regularly amid these challenging times.